Презентация к уроку "Бизнес-коммуникации"
презентация к уроку по английскому языку (10, 11 класс)

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How To Write Letters in English? 14.04_ ПЗ-51_2-101 «Этикет делового и неофициального общения» (продолжение)

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Types of letters INFORMAL (to people whom you know very well – friends, relatives, etc.) SEMI-FORMAL ( elder relatives, colleagues, etc.) FORMAL (to people in official position, to organisations , etc.)

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Reasons for writing Asking for information Giving information Thanking Complaining Apologysing Accepting an invitation Refusing an invitation

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Structure of letters Greeting (formal/ informal) – Dear Betty, Dear Sir/Madam, Dear Mr Bakers Introduction – opening remark = reason for writing (1 paragraph) Main Body – development of the topic in details (2,3,4,5,… paragraphs, each one from the new line!) Conclusion – closing remark = the logical ending of the letter (1 paragraph) Ending (formal/informal) – Lots of love/ Best wishes, etc. /Jackson Smith/ Jacky

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Informal letters Informal language/ short forms/phrasal verbs/idioms Informal greeting Dear Betty, Introduction (opening remark = reason for writing) Hi, How are you (‘r u)? What’s up? What’s new?... Well, I’d like to know if you (u)’ ll come to my birthday party next Saturday. Main Body There’ll be lots of my bosom friends, schoolmates, and that very guy whom you asked about. As for the party itself it’ll be in Hawaii style, you’d better follow dress-code. As for food and drinks – I’ll cook just snacks and there will be lots of fruit. If you have any special request – please, let me know. And of course you can bring something with you=) Conclusion (closing remark) All in all, I’m eager to see you at the party. Write back a.s.a.p. (as soon as possible) if you’ ll come or not. Informal ending Lots of love, Louisa

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Semi-formal letters Formal greeting/ More formal and polite language ( try not to use short forms very often, avoid phrasal verbs, idioms, etc., use polite and respectful tone ) / formal ending Formal greeting Dear Mrs. Stevens , Introduction (opening remark = reason for writing) I am writing to you to ask several questions about the project we must do on your subject. Main Body To start with, how many slides should our presentation contain? Then, we would like to know whether we can use our own video files and how long they should be. Besides, should we use animation or is it better to avoid it? Conclusion (closing remark) So far that’s all I wanted to ask. Thank you in advance for you answer. Formal ending Best regards, James Smithers ( group № … )

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Formal letters Formal greeting/ formal language – no short forms, idioms, phrasal verbs, rude, offensive words, etc./ formal ending Formal greeting Dear Ms. Franklyn, Introduction (opening remark = reason for writing) We are grateful for your letter of request dated 10.04.20 and we are glad to answer to all your questions about our restaurant “Paradise”. Main Body First of all, as for location, our restaurant is placed in the historical part of the city, in Ashwood Street, so you will be able to enjoy picturesque views . You also asked about possibility to cook some dishes with gluten-free ingredients. Of course we will do it with pleasure because we care about all wishes and needs of our clients. Finally, you inquired whether it is necessary to book a table in advance – yes, it is better to make a reservation at least a day before. Conclusion (closing remark) Thank you once again for your letter. If you have any other questions you can always write us back for more details. Formal ending Yours sincerely, Nina Adams Custom service Manager

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Formal Letters (extra info) Application for a job A letter of request (asking for some information) Giving information A Thank-you letter A letter of complain Mr. – к мужчине Miss – к незамужней женщине Mrs. – к замужней Ms. – когда семейный статус не знаем * Dear Sir/Madam – if you don’t know who has sent you a letter or to whom you are writing => Yours faithfully + Your full name (position, if necessary) * Dear Mr. Johnson => Yours sincerely + Your full name (position, if necessary)