Letters of Apology
презентация к уроку по английскому языку на тему

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Letters of Apology The purpose of writing a letter of apology is to explain the reason(s) for the problems stated in the letter of complaint and to ensure that the situation will be resolved / improved. You may also offer some form of compensation. A letter is written in a formal style and requires a dignified and polite tone

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The Structure of the Letter

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Useful Language Opening remarks I am writing to apologize for … I am writing to offer my apologies for … Please accept my sincere / profuse apologies for … I must apologize for … I would like to apologize for …

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To introduce new points With regard to … As regards … As far as … is / are concerned … Firstly, = first of all, … Secondly, … Finally, …

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To emphasize what you say Clearly, … Obviously, … Needless to say, … To express reality In fact, … As a matter of fact … Actually … Indeed, …

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Making amends Please allow me to offer … as compensation (for)… Please allow me to suggest … as compensation (for)… I insist on (+ ing ) to make up for your loss. I insist on (+ ing ) to make up for your inconvenience.

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Closing remarks Once again, our sincerest apologies for the inconvenience caused. I hope that you will accept my apologies. I hope that my apologies will be accepted. I hope that you can forgive this regrettable error. I hope that you can overlook this regrettable error.