Диалог "В номере прорвало трубу. Алгоритм действий"
учебно-методический материал

Leaking pipe

Receptionist:  Good morning, sir! May I help you?
Guest:  Yeah, there's been a problem in my bathroom. A pipe has blown and the room and the corridor are flooded. All my personal items are ruined!
Receptionist:  Oh, I'm very sorry, sir! May I know your room number, please?
Guest:  It's 27. I want you to solve this problem immediately! I'm shocked! How's that possible to happen in 5 stars hotel!
Receptionist:  Just a moment, Mr. Jhones. Let me call to the maintenance. They will definitely help us. While I'm calling, could you please wait here, at the lobby bar.
Guest:  Ok,ok, waiting.

Звонок в инженерную службу.
Receptionist:  Good morning, front office, Eugenia speaking. We' ve got a problem in room 27, a pipe has blown and the room and the corridor are flooded. The problem needs to be solved immediately, the guest is very upset.
...
Thank you.

Звонок в клининговую службу.
Receptionist:  Good morning, front office, Eugenia speaking. We' ve got a problem in room 27, a pipe has blown and the room and the corridor are flooded. Can you, please send someone to clean the room immediately? .... thank you!

Звонок менеджеру.
Receptionist:  Good morning, front office, Eugenia speaking. We' ve got a problem in room 27, a pipe has blown and the room and the corridor are flooded. I have already called to the maintenance, they promised to solve the problem soon.
Do I need to offer a guest another room?

Завершение диалога с гостем.

Receptionist:  Dear Mr.Jhones, the maintenance service will quickly solve the problem, do not worry, our chambermaids will come to your room immediately. We apologize one more time. (We are ready to offer you another room). Could you please go to your rooma and our personnel will help you).